SAFETY TRAVEL

Travel without worries

Book on our official website and travel in complete safety for you and your
companions.
Now, with our Non-Refundable rate we exclusively add Cancellation Insurance and
Travel Assistance Insurance to cover you completely.

Cancellation Insurance: Protect your trip when you pay your booking:

  • The coverage of this insurance begins when the reservation is formalized and prepaid and ends the day of check-in.
  • You will be able to cancel your booking and recover the prepaid amount for more than 20 reasons covered by the policy.
  • It covers the main unforeseen events that may arise before your trip: health, work, legal reasons…

Check the full terms and conditions of the Cancellation Insurance here

Also include coverage in case your flight is delayed and your plans change:

  • If your outward flight is delayed for more than 24 hours and you don’t start the trip, you can cancel your trip and claim the prepaid amount of your booking.
  • If your outward flight is delayed for the reasons listed above and you arrive later at your destination, you can claim the loss of services for the first night of your booking.
  • Cover the main unexpected events that may arise before your trip: health issues, work-related reasons, legal issues, flight delays...

See this extended coverage here

Travel Assistance Insurance: Protect your stay:

  • The validity of this insurance begins when you check-in at the hotel and ends on the day of departure.
  • Covers the main unforeseen events at destination: Medical assistance, Repatriation, Reimbursement of vacations not taken...

Check out this more extended coverage here

We answer your questions:

Covers up to 26 reasons for cancellation. See the list here.

If you meet any of the conditions described above and have booked a Non-Refundable rate, please follow the steps indicated below:

  1. Contact us requesting the cancellation of the booking and the invoice for the cancellation expenses.
  2. Contact the insurer by email: flexmyroom@arag.es providing your personal data, your policy number and attaching the invoice and proof of the reason for the cancellation.
  3. The insurer will contact you as soon as possible with instructions to follow.

 

If you have any questions, you can contact the insurer ARAG by phone on +34 91 566 15 88.

 

The insurance covers the person who made the booking and their travel companions.

In case of medical assistance, please contact the assistance center +34 91 566 15 88. They will tell you how to proceed and which medical center or hospital to go to. In establishments with which we have an arrangement, the expenses will be covered directly, in all others, you will have to pay the invoice that will be reimbursed to you later.

You will receive an email on the day of booking with all the information about your insurance.

Click here

At Villas Allondra, your Safety is our Priority so you are just a Click away from Peace of Mind – Book Now!